Saving Guarantee

Kiwi Escapes Savings Guarantee

We guarantee to beat any competitor self-guided tour package price or value by a minimum of 15% ("price-beat") as follows:

Note: By requesting the price-beat you are under no obligation to place a booking with us or proceed with the final tour package as the case may be.


Inclusions in travel and tour packages assembled by travel agents, tour companies, wholesalers, online travel promoters and others will all be different in some way. Packages will vary by inclusions, validity, suppliers, component type, standard, terms and conditions etc ("package components"). We will have access to most suppliers and types of inclusions as well as alternatives.

Our objective in a price-beat situation is to assemble a package containing similar and/or higher standard package components to that which you present to us. We guarantee to offer at least 15% more total value or a price that is 15% lower than the competitor quote. Any package components that are exclusive to specific suppliers to which we do not have access will not be included.


The above and following terms and conditions apply to travel plans and tour-package pricing requested from and supplied by Travel Directions Pty. Ltd. trading as Kiwi Escapes and are subject to change without notice. These conditions are to be read in conjunction with our standard booking conditions.

The price-beat must be requested before you place a booking with any other tour or travel agent, online booking agent or tour operator direct in relation to the subject package.

A price-beat may be requested by providing information regarding the competitor quote and your requirements to an employee of the company who performs a reservations or travel consultant role ("company contact") as follows:

  1. Information regarding a tour or travel package must be provided to us in the form of a written quotation by the competitor travel agent or other supplier as applicable, or by supplying other written or photographic evidence containing full package details via email to the company contact.
  2. Your exact booking requirements including travel/booking dates, number and age of travellers and special requirements if any.

Your assigned travel agent will contact you to discuss and confirm the details then will submit a travel plan for approval.

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    Contact Us

    If you would like to enquire about a tour package you can submit a booking enquiry online. Otherwise you can contact us by phone or send an email (email form). We'll come back to you as quickly as possible.

    Send us an email (email form)|I have a booking enquiry

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    Contact Details
    Address Level 19, 10 Eagle Street, BRISBANE, 4000 AUSTRALIA
    Business Hours Monday to Friday 9.00am to 5.00pm Queensland Time
    Bookings and Administration (International) +61 (0)7 3040 6697

    (Australia) Kiwi Escapes & Australian Escapes

    Administration Email [email protected]
    Emergency Contact (Existing reservations) Please refer to travel documents or the bottom of your booking confirmation for the emergency contact (mobile) number.