Saving Guarantee

Kiwi Escapes Savings Guarantee

We guarantee to beat any competitor self-guided tour package price or value by a minimum of 15% ("price-beat") as follows:

Note: By requesting the price-beat you are under no obligation to place a booking with us or proceed with the final tour package as the case may be.


Inclusions in travel and tour packages assembled by travel agents, tour companies, wholesalers, online travel promoters and others will all be different in some way. Packages will vary by inclusions, validity, suppliers, component type, standard, terms and conditions etc ("package components"). We will have access to most suppliers and types of inclusions as well as alternatives.

Our objective in a price-beat situation is to assemble a package containing similar and/or higher standard package components to that which you present to us. We guarantee to offer at least 15% more total value or a price that is 15% lower than the competitor quote. Any package components that are exclusive to specific suppliers to which we do not have access will not be included.


The above and following terms and conditions apply to travel plans and tour-package pricing requested from and supplied by Travel Directions Pty. Ltd. trading as Kiwi Escapes and are subject to change without notice. These conditions are to be read in conjunction with our standard booking conditions.

The price-beat must be requested before you place a booking with any other tour or travel agent, online booking agent or tour operator direct in relation to the subject package.

A price-beat may be requested by providing information regarding the competitor quote and your requirements to an employee of the company who performs a reservations or travel consultant role ("company contact") as follows:

  1. Information regarding a tour or travel package must be provided to us in the form of a written quotation by the competitor travel agent or other supplier as applicable, or by supplying other written or photographic evidence containing full package details via email to the company contact.
  2. Your exact booking requirements including travel/booking dates, number and age of travellers and special requirements if any.

Your assigned travel agent will contact you to discuss and confirm the details then will submit a travel plan for approval.

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  • Frequently Asked
  • Frequently Asked


    If you have any additional questions please use the Contact Us link below or the Live Chat service and we'll be delighted to help.

    Contact Us (Email/Other)

    With genuine holiday value and expert advice

    When you book with Kiwi Escapes you...

    • Receive expert travel consultant advice to help you plan and organise the perfect holiday.
    • Get the best overall value possible.
    • Access savings off travel retail as high as 40%. Compare to any online or off-line travel agents.
    • Receive our 15% Kiwi Escapes Price-beat & Savings Guarantee Read more about this.

    Start with an example package and we'll customise it to give you the exact New Zealand holiday experience you want.

    Low overheads

    Traditional, shop-front travel agents have massive advertising budgets and huge retail shop costs. Who do you think pays for all that? We don't operate retail outlets. Instead we operate from centralised offices to provide you with great service and help you enjoy the best travel experiences at the lowest possible prices.

    Read on for the answer...

    "Self-guided" (self-drive) is a trip designed for singles, couples and groups of up to 8 people (such as two to four couples) traveling together using a single car or 7 to 12-seater van depending on group size. It means that you drive yourself on the trip.

    "Group-guided" means the tour is for a larger group on a bus with a professional driver and the group leader (trip organizer) as tour director. A professional tour director can be supplied if required.

    A "fully-guided" bus tour is operated by a driver-guide or tour director. There are usually preset departures that you can join. Fully-guided tours can also be arranged exclusively for a group and this is called a "group charter".

    Yes. If shown as included they are included.

    Keep in mind that all packages are templates that are customised to suit your preferences.

    See a list of standard inclusions on the package details page. Some packages have two or three different package classes with different inclusions. Select the optional package class to see included activities. Optional activities are shown separately. Your travel consultant will discuss optional activities with you so you can decide what to include or leave out of your itinerary. You can also swap and change activities. A price variance might apply.


    We will recommend accommodation to meet your preferences. All accommodation is selected using our exclusive hotel rating system. You can then change the accommodation if preferred. Often you will also have a choice of accommodation types at the recommended accommodation properties. We'll find out your preferences in the early stages of planning your trip.

    Group travel is one of our areas of specialty

    All tours can be operated on a "Group-guided" basis. A complete "Tour Manager Notes & Guide" manual is supplied to the group leader (trip organizer). Included is a comprehensive daily itinerary, driver instructions and information about each part of your tour to enable you to provide entertaining commentary. Also included are checklists and reminders about daily tasks. The end-result is easy-flowing trip organisation, fewer issues and very happy tour participants. Overall it means less stress and a lot more fun for everyone..

    Yes, definitely.

    All charter tour packages are simply "templates" as a starting point for customising a tour to suit. We then we apply the discounts available to you, your club or corporate group.